Course categories

Online Dementia Care Training Program (ODCTP)

PSW group

Includes U-First!™ Certification

Increase your skills in caring for people with dementia by completing the Alzheimer Society of Toronto’s specialized dementia care training program.

This program is for personal support workers and other front-line health care workers (including dietary, rehabilitation and social service staff, activationists, nurses,  and health care students).


  • This course will provide and enhance the knowledge and awareness of dementia to front-line workers, enabling them to provide quality care for persons with dementia.
  • Learners will actively use the U-First approach to understand the person living with dementia and their behaviour while engaging in meaningful dialogue with the care team to ensure individualized support for the person with dementia. Learners will also practice person-centred care and effective communication strategies to enhance the quality of life for people with dementia

To take this course, you should have:

  • Comfort in learning through reading information online
  • Self-discipline and time management skills
  • Willingness to ask for help
  • Persistence in searching for information
  • Confidence in expressing ideas in written form
  • Basic computing skills and written communication skills
  • Minumim technical requirements for computer, internet browser, audio, and telephone.
Participant Expectations
  • Each set of weekly activities must be completed by the end of each week
  • Each week of the course must be completed in sequence in order to receive a certificate.
  • Learners are required to complete all assigned activities on time and independently.
  • Learners are expected to participate in online discussions
Learning Objectives

At the end of this 6-week course, you will be able to:

  • Describe Person-Centred Care
  • Describe general aspects of aging, Alzheimer’s disease and dementia.
  • Interpret how changes in the brain associated with Alzheimer’s disease will affect all aspects of an individual’s life.
  • Recognize that challenging behaviour is responsive behaviour
  • Apply U-First!™ approach and practice how it can be used to explore the possible causes of responsive behaviours and identify supportive care strategies
  • Employ your new understanding and develop strategies to prevent or diffuse responsive behaviour.
  • Practice communication strategies when working with someone with dementia
Delivery Methods

The course is comprised of the following materials and delivery methods

  • Webinars (live online meetings), E-learning modules, online discussions, quiz, case study assignments.
  • Learners must have the required technology to participate including a modern web-enabled desktop or laptop computer with speakers or headset, telephone, personal email address.
  • All materials will be provided by the Alzheimer Society of Toronto’s Public Education Team


To enroll in a ODCTP course session, please select a program date by clicking on the course date from the list below.